Privacy Policy

Privacy Policy

This Privacy Policy describes how [Your Business Name] collects, uses, and shares your information when you use our website www.snug.com.pk or make a purchase from our online store.

What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at info@snug.com.pk.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

Third-party services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

Here is a list of cookies that we use. We’ve listed them here so that you can choose if you want to opt-out of cookies or not.

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Frequently Asked Questions (FAQs)

1. What is Snug?

Snug is an online store dedicated to providing with a focus.

2. How can I place an order?

To place an order, simply browse our website at www.snug.com.pk, add the desired items to your cart, and follow the checkout process. If you encounter any issues or have questions, feel free to reach out to our customer support at info@snug.com.pk.

3. Is it safe to make online payments on your website?

Yes, it is safe to make online payments on our website. We use a secure payment gateway that encrypts your credit card information following industry standards. For more details, please refer to our Privacy Policy.

4. How do I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your package's journey.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If you are not satisfied, please refer to our Refund Policy for information on returns and refunds.

6. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary depending on the destination. Please check our shipping information during the checkout process.

7. How can I contact customer support?

If you have any questions, concerns, or need assistance, our customer support team is ready to help. You can reach us at info@snug.com.pk.

8. Can I change or cancel my order after placing it?

Once an order is placed, it enters our processing system quickly to ensure timely delivery. Therefore, changes or cancellations may not be possible. Please contact our customer support as soon as possible for assistance.

9. Are your products eco-friendly?

We are committed to sustainability. Many of our products are sourced and manufactured with environmental considerations. For specific details, check the product descriptions or contact us for more information.

10. How can I stay updated on promotions and new products?

To stay informed about promotions, new arrivals, and updates, you can subscribe to our newsletter during the checkout process or on our website.

11. Do you have a physical store?

Currently, Snug operates exclusively online. We believe this allows us to provide a seamless and convenient shopping experience for our customers.

12. I have a unique question not covered here. How can I get assistance?

If you have a question that is not addressed in our FAQs, feel free to reach out to our customer support at info@snug.com.pk. We're here to help!

 

Snug

Address: Shop#03 plot 12-C lane 03 of, Zamzama Commercial Area Karachi, 75600

Contact:

Website: www.snug.com.pk

Business Hours: 1 to 9 pm